Monroe Community Senior Center

Reception Coordinator

 Position Function:
The main purpose of this position is to serve as the lead front desk receptionist and provide a warm, welcoming and inviting experience to all who enter the Monroe Community Senior Center while maintaining an organized and efficient front desk.

Responsibilities:

  • Greet guests with a positive, helpful attitude and provide excellent customer service.
  • Handle multi line phone system to include answering and transferring calls and checking voicemail.
  • Schedule and register trips, events, membership, transportation, classes, appointments, etc.
  • Manage, support and train the front desk volunteer team, ensure adequate staffing levels, delegate duties and facilitate regular front desk volunteer meetings.
  • Oversee member services.  Manage member application process.  Coordinate tours for all prospective members.  Facilitate monthly new member meeting along with development of orientation packets.  Recruit new members, volunteers and participants.
  • Maintain MCSC volunteer database.  Process background checks on all volunteers.
  • Assist and direct visitors and information to the correct staff person.
  • Maintain a tidy reception area, keeping flyers current throughout MCSC.
  • Manage the cash flow at the front desk and thrift store following established accounting practices.
  • Assist with morning opening procedures and duties.
  • Receive and distribute donations and deliveries.
  • Understand and promote daily activities and special events and know where they take place within MCSC.
  • Compile statistical reports at the end of the month, quarter and year.
  • Create and maintain an organized sign-up process, registration process and filing system.
  • Act as staff assistant for Legacy Society and assist staff with administrative tasks as needed.
  • Other duties as assigned.

Requirements and Qualifications:

  • Ability to relate to people of diverse backgrounds and lifestyles (e.g., low income, minorities, frail, and disabled).
  • Ability to respond to multiple demands in a courteous and effective manner.
  • Excellent written and verbal communication skills with staff, volunteers and seniors.
  • Ability to multi-task in a high-energy environment and contribute positively within a team.
  • Knowledge of Microsoft Office products and QuickBooks.
  • Ability to adapt to changes as they arise with a positive attitude.
  • Good time management skills and ability to prioritize.
  • Food Handler’s Card required.
  • Must be able to lift 25 pounds.

 Note:  All employees are subject to WA State Patrol Criminal History Background Check and must complete a

Criminal History Self-Disclosure Form.

Hours of work: 8am – 1pm Monday – Friday.  Occasional evenings and weekends may be required.

Supervision: Executive Director

Compensation: DOE, merit based increases

Please email resumes to info@mcsc.org